Privacy Policy

Welcome to the new guideforeigners.com Privacy Policy. Last updated: October 05, 2018

We value the trust you place in us and take your privacy very seriously.

Privacy

This Privacy Notice tells you what to expect when guideforeigners.com collects personal information.

The nominated Data Protection Lead is Savvas Kesanoglou who can be reached at info@guideforeigners.com.

SmartBills Website Privacy Policy

What information do we collect?

You can visit guideforeigners.com without revealing any personal information about yourself. The more information you provide, the better the customization of your experience. There are several types of information collected when using guideforeigners.com services.

If you have a guideforeigners.com account, we may collect several types of personal information.

Registered user information, required when you become a registered users of the guideforeigners.com products or services, which may include:

  • Contact Information, including name, address, email, and similar information
  • Financial Information, including bank account information that you link to your registered SmartBills account
  • We may also obtain information from third parties, such as bank bureaus and identity verification services
  • When you are a merchant and would like to create an account, we require details on your business and website

The site also automatically collects information from users who visit the site, such as Internet Protocol address (IP) of the user, browser and version being used by a user, pages visited, date and time each page was accessed, search, browsing and similar. We may also use identification information we collect in order to protect against actual or potential fraud.

We may receive and store certain information whenever you visit the site. We may use either cookies or clear gifs or other similar files or tools to obtain certain types of information when you visit our site. Cookies are small data files that we place on your web browser memory storing information that enables Guideforeigner.com LTD to provide convenient features, enhance your user experience, and protect you against fraud. Information gathered may include date and time of visits, pages viewed, time spent, sites visited before and after guideforeigners.com site, and time spent viewing the site. Cookies allow our system to recognize you when you return to visit our site and improve and customize your user experience. Clear gifs are tiny graphics with a unique identifier that work together with cookies and enable us to collect information such as the online movements of users or whether a user has opened an email. Guideforeigners.com LTD also uses this information to, among other things, identify broad demographic trends.

Select third parties may place Guideforeigners.com LTD cookies that we do not control. Should you view a site created by a third party or an application developed by a third party, there may be a cookie placed by the web page or application. These third parties may place cookies that are not subject to our control and the Guideforeigners.com LTD privacy policy does not cover their use.

Select personal information is requested during the course of discussing or providing our products and services.

Correspondence records, such as e-mails, are kept. We also occasionally request feedback from users to help us improve upon user experience, products or services.

We may also collect IP addresses for system administration purposes, fraud prevention and protection against misuse of your personal information. Additionally, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

Information that has been made anonymous, so that it does not identify a specific user, is not considered personal information.

Except as further provided herein, any personal information we receive will not be released to a third party unless in connection with a merger, acquisition, sale, liquidation, or other business.

How Do We Use Your Information?

We collect personal information to:

  • Provide select Guideforeigners.com LTD products and services, including viewing statements, set up payments, and view activity.
  • Provide customer support
  • Process transactions
  • Resolve disputes
  • Collect fees
  • Identify, prevent, and report potentially prohibited or illegal activities

Additionally, information collected helps us improve our site and personalize your user experience. The information we collect also helps to mitigate risk, prevent fraud, and promote trust and safety. Furthermore, we may use the information to email you about service updates, improvements, and other.
We, or a third party acting on our behalf, may use the data that you provide to send you email offers that may be of special interest to you.

We do not access or use any personal information you store on our servers, except to provide such products and services, support in connection to products and services, test or troubleshoot products and services, or as otherwise authorized or requested.

Should you opt out of our email communications, Guideforeigners.com LTD reserves the right to contact you via email to service and maintain your account relationship. This includes activity on your account, statements, any changes to your account, website changes or outages, or similar.

Access to Personal Information

Guideforeigners.com tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to the guideforeigners.com for any personal information we may hold you need to put the request in writing addressing it to our nominated Data Protection Lead by writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Lead.

IP Addresses

We may use your IP address (the location of your computer on the internet) to help diagnose problems with our server, to administer our sites, to gauge the popularity of content areas, and to gather broad demographic information for prospective advertisers. We can not identify you as an individual through just your IP address.

Visitors to Our Websites

When someone visits https://guideforeigners.com/ we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this.

We use cookies to track visitors to our websites. To find out more, please see our Cookie Policy..
We will make it clear when we collect personal information and will explain what we intend to do with it. We do not pass on or sell online personal information to third parties.

Advertising

Guideforeigners.com runs advertising for a variety of organizations. These adverts are served from our advertising servers as well as from third-party advertising servers managed by the advertiser.

These ad servers may attempt to set cookies on your computer. All these sites stress that information gathered through these cookies is used purely for the purpose of advert delivery, recording and segmentation. They do not use information gathered through their cookies for their own use, and they do not collect any personally identifiable information.

System E-mail

E-mail addresses are gathered by registration to our website in order to participate in content creation. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing. Our system could use your e-mail address for technical notifications concerning your account, which you can unsubscribe from at any time by pressing unsubscribe at the end of our E-mail.

Your Rights

Under Data Protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

Readers and customers of guideforeigners.com have certain rights under the EU General Data Protection Regulation (GDPR).

EU GDPR Act. Guideforeigners.com will provide you with all of the details that we hold about you, both online and offline, upon request.

You can read more about these rights here – https://www.cpdp.bg/en/index.php?p=element&aid=373

Changes to This Privacy Notice

This Privacy Notice was reviewed and updated on the October 05, 2018.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to Contact Us

Guideforeigners.com LTD is a company registered in Bulgaria and headquartered at:

Guideforeigners.com LTD
32A, Vitosha Blvd.
Triaditza
1000, Sofia, Bulgaria

About This Privacy Statement

This Privacy Statement aims to explain in a simple and transparent way what personal data we gather about you and how we process it. It applies to the following people:

  • All past, present and prospective guideforeigners.com customers. We are legally obliged to retain personal data about you, also for a certain period once the relationship has ended, in compliance with ‘know your customer’ regulations.
  • Anyone involved in any transaction with our SmartBills service, whether it’s in your personal capacity or as a representative of a legal entity (for example, a company manager, agent, legal representative, operational staff, etc.).
  • Non-guideforeigners.com customers such as payees or the contact persons of corporate clients.

Personal data refers to any information that tells us something about you or that we can link to you. This includes your name, address, phone nomber, account number, customer number, IP address or information about payments you’ve made from your bank account. By processing we mean everything we can do with this data such as collecting it, recording, storing, adjusting, organizing, using, disclosing, transferring or deleting.

You share personal information with us when you become a customer, register with our online services, complete an online form, sign a contract, use our products and services or contact us through one of our channels.

We also use data that is legally available from public sources such as debtor registers, land registers, commercial registers, registers of association and the media, or is legitimately provided by other companies within the guideforeigners.com or third parties.

Security of Your Data

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

To issue complaints regarding your data, to request “Account Deletion”, or to request “Personal Data” that we can identify with you (your e-mail) you can send a written request to the Data Protection Lead.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Consent Management

This privacy policy sets out how guideforeigners.com uses and protects any information that you give us when you use this website. Guideforeigners.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement? Guideforeigners.com may change this policy from time to time by updating Privacy Policy page so you should check it out from time to time to ensure that you are happy with any changes.

What Security Precautions Does Guideforeigners.com LTD Take to Protect Me?

Guideforeigners.com LTD is not responsible for the information practices employed by sites linked to or from our site, due to the fact that those websites may have different privacy policies, terms and conditions and security. We advise you review the privacy policies, terms and conditions and security of these sites prior to providing any personal information.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Children’s Privacy

Protecting children on the Internet is very important for us. Guideforeigners.com LTD does not knowingly collect any personal information from anyone under age of 16.

Cookie Policy

Technical Cookies

These cookies are necessary for the site to function properly. For this reason you cannot disable them.
Examples

  • They ensure the best possible technical performance of the site.
  • They enable a smooth browsing experience. For example, by remembering which pages you have visited, you can avoid having to fill in the same details again in an online form (such as your language).
  • They measure and analyze how you use our pages.

Customization Cookies

Thanks to these cookies we can adapt site content based on your browsing behavior on guideforeigners.com website.

Examples

  • Guideforeigners.com analyses your browsing behavior on guideforeigners.com and sees that you did not complete an online credit card application. The next time you visit the site we will invite you to resume the application.
  • Based on information gathered via our cookies we conclude that you are looking for a savings account. We will customize the content on guideforeigners.com by showing you relevant products and services.